Refund & Cancellation Policy – Central Executive Suites
Last Updated: January 2025
This policy outlines the cancellation, modification, refund, and billing rules for all reservations with Central Executive Suites. By completing a reservation, the guest or authorized payer agrees to the terms below.
1. Reservation and Payment Requirements
A reservation is confirmed once payment is received or once a corporate, insurance, or third-party payer has provided written authorization. The guest or payer is responsible for ensuring that accurate information is submitted at the time of booking.
2. Cancellation Policy
Free Cancellation Window
Cancellations made within 24 hours of booking qualify for a full refund.
Standard Cancellations
Cancellations made 14 or more days before check-in receive a full refund.
Cancellations made 7 to 13 days before check-in receive a 50 percent refund.
Cancellations made less than 7 days before check-in are non-refundable.
3. Reservation Modifications
Requests to modify arrival dates, departure dates, or guest count must be submitted in writing. Approval is subject to availability and may result in adjusted rates. Unauthorized extensions or late departure may incur additional nightly charges.
4. No-Show Policy
If a guest does not check in on the scheduled arrival date and fails to notify management, the reservation is non-refundable.
5. Early Departure
Early departures are not eligible for partial refunds.
Corporate or insurance payers remain responsible for the originally authorized stay length unless written approval for early termination is provided by the payer.
6. Damage, Cleaning, or Replacement Fees
Guests or authorized payers will be billed for any damages, missing items, or excessive cleaning needed beyond standard turnover. Documentation or photographs will be provided when applicable.
7. Corporate Billing and Payment Delays
Corporate, relocation, insurance, or third-party payers remain fully responsible for all approved lodging charges regardless of internal billing delays, processing issues, staffing changes, or authorization delays.
No refunds, credits, or prorations will be issued due to:
Delayed payment authorization
Invoice processing delays
Adjuster or case manager turnover
Administrative or billing system issues
Guest occupancy of the unit constitutes acceptance of all charges for the approved stay period. If the payer fails to remit payment within the agreed timeline, the primary guest or responsible party on file may be billed directly.
8. Extension Approval Requirement
If a guest wishes to remain beyond the approved stay period, written authorization from the payer or guest is required prior to the extension date. Unauthorized holdover will be billed at the applicable nightly or monthly rate until proper authorization is received.
9. Administrative Fees
A non-refundable administrative fee may be applied to reservations requiring additional documentation, manual billing, corporate invoicing, or special processing. This fee is not affected by cancellation timelines and is not refundable under any circumstance once administrative work has begun.
10. Force Majeure
No refunds or compensation will be provided for circumstances outside the control of Central Executive Suites, including severe weather, natural disasters, government restrictions, utility outages, public safety emergencies, or other events that affect travel or local operations.
11. Contact Information
For questions regarding cancellations, refunds, extensions, or billing, contact:
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